Miami, FL -- January 3, 2008 -- Late flights and poor service from the airlines are a major topic today. One of the leading reasons for a fall in profit for most travel companies and department stores is the lack of customer satisfaction. Without proper customer satisfaction, a company is unable to grow and thrive. The fact that airline customers have been forced to rally for a Passenger Bill of Rights is proof that there is a problem. Improving customer service at the airlines is very important to Gailen David and he is leading a grass roots effort to improve the customer service situation in the skies and on the ground as well. Gailen David, aka The Sky Steward, has become a guru of customer service and airline travel with over 30 years experience in the airline industry.  
 
With his new program, JETSETIQUETTE, David is focusing on how we all treat each other while traveling and the influence it has on the overall travel experience. He starts by addressing the level of employee satisfaction in the ranks and shows his travel industry colleagues how to reconnect with the passion and excitement they felt when they first landed ‘the job’ and how pleasing the customer can actually bring some of that energy back into their careers.

He empowers managers and front end employees with the interpersonal skills, knowledge, and insight needed to outclass, out serve, and outshine the competition in every way! JETSETIQUETTE also speaks to the level of consideration and courtesy that passengers show towards each other in today’s crowded travel environment. “It’s all about returning civility to travel, one person, one kind action at a time”, says David.

In addition to regularly sharing his insight as an airline expert, David presents workshops, keynotes and other events; designed to boost morale, raise the level of professionalism, develop interpersonal skills, enhance on-the-job performance and ultimately work to increase market share for customer service-intense operations.  
Starting at age 10, making airline reservations for friends and family, David has always kept close tabs on the airline industry, its’ constant changes, and the many corporate failures that were accelerated by reputations of poor customer service.

He has experienced firsthand the deterioration of employee morale at the major US airlines and the effects it has had on the quality of the travel experience. David sees many of the latest efforts of the major airlines to improve customer service as somewhat halfhearted and one dimensional. Rather than take on a feeling of hopelessness; David decided not to whine, but to do something about it instead.

He is certified by The Protocol School of Washington to provide training in Corporate Etiquette Training and the proper ways to conduct international business as well as teaching the proper behavior to use in a dining atmosphere. These courses teach participants to use their emotional intelligence to not only satisfy the customer but also to create career satisfaction for them. Not only do these courses teach valuable lessons that can be applied to the work world, but they are also valuable tools to be used in regular every-day interactions and even confrontations.

David’s movement has lead to worldwide speaking engagements and interviews by radio, television, and national publications. He plans to stay on a high paced course in order to allow JETSETIQUETTE to improve the travel experience of as many people as possible.

Media Contact:
Gailen David
http://www.skysteward.com
Email: This email address is being protected from spam bots, you need Javascript enabled to view it  
Phone:877-759-7839 ext. 1

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