BOULDER, CO (MMD Newswire) July 31, 2009 -- InTrust Domains, one of the newest online domain name businesses, recently received improved positive results for a customer satisfaction survey, building on an already high customer service score. The InTrust Domains staff is quite pleased with the results of the survey, which indicate a 100% customer satisfaction.
InTrust Domains conducted its first customer satisfaction survey after the sale of 1,500 domain names. This initial survey showed a customer satisfaction rate of 96%. John Timmers, InTrust Domains' Director of Sales, stated that the results motivated the InTrust Domains staff to implement customers' suggestions as well as review the feedback for a clear understanding of how to best serve the needs of customers.
Timmers explained that after considering the feedback from the first survey, the InTrust Domains staff created action items based on customer comments and followed through to complete the actions. The second survey was sent to six hundred InTrust Domains customers, and ninety-two customers responded within seven days. Ninety-one of the respondents replied affirmatively to the statement, "I would buy from InTrust Domains again in the future." The one remaining respondent skipped the statement because he will not require another domain.
Out of the ninety-two respondents, sixty of them included personal comments in their surveys. Timmers indicated that he appreciates all the customers that took the time to write additional comments. The comments are an inspiration to the entire InTrust Domains team to find ways to improve the business' service. These comments are on the Web site, http://www.itdomainnames.info.
Timmers commented that each customer satisfaction survey measurement either showed improvement or remained the same. This, according to Timmers, indicates continued success in customer satisfaction. The InTrust Domains team is dedicated to consistently advancing their customer satisfaction to higher levels. Because of the high initial ratings, dramatic improvement will not be an easy task, but Timmers stated that the InTrust Domains staff is committed to this achievement.
InTrust Domains has a 100% satisfaction guaranteed policy for all of its customers. InTrust Domains has one of the quickest turnaround times in the industry, and their prices are some of the lowest in the industry. Customers are assured that any issues resulting from a purchase through InTrust Domains will be resolved immediately.
About InTrust Domains: InTrust Domains helps people bring their businesses to the Internet in the most cost-effective manner. The InTrust Domains team is committed to 100% customer satisfaction and prides itself on the ingenuity, creativity, and hard work of its staff. InTrust Domains has industry-leading turnaround time and approval rates for merchant accounts. Comments from satisfied InTrust Domains customers are available on http://www.itdomainnames.info and http://www.merchantcircle.com/coupon/InTrust.Domains.866-582-2599/display/296070 . For more information about InTrust Domains, contact John Timmers at 303-800-0310 or media@intrustdomains.com.
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