IAS Announces Technology, Process and Client Team Advancements

Major Company-wide Advancements:

•    New Web-based claim system offers clients transparent, real-time view of claims being handled by IAS
     •     Ability to integrate IAS claim system with any client system to offer rapid adjustment services with advanced quality control
     •     New system allows IAS to conduct claim operations anywhere globally without risk of interruption due to disasters or other localized risks

•    Started new 24/7/365 IAS ClaimCare™ Center located in San Antonio, TX
     •     Trained specialists using state-of-the-art communications technology to provide personalized, fast service to insureds, managers and field adjusters
     •     Center to provide myriad of communications reports and statistics to assist our clients improve the overall customer experience during CATs, daily adjustment and TPA services

•    Moved all web and email servers to off-site Tier 1 level facilities for redundant backup and uptime guarantee during disasters

•    Designed and implemented new CAT storm operations processes to ensure rapid response and high quality service delivery for 2007 storm season

•    Began new incentive plan for experienced CAT adjusters to ensure continuos recruitment and retention of highest quality adjusters

•    Launched new website to provide improved client portal and informational support

About IAS

Purchased in 2006 by investor group led by Larry Cochran of San Antonio, TX IAS Claim Services, established in 1984 is among the top twenty largest independent insurance adjusting firms in the United States.  Through multiple offices in Texas, Louisiana, Georgia and Florida, IAS has adjusting professionals working claims throughout the Central and Southeastern US every day—not just during storm season.  In addition, IAS’ wholly owned subsidiary, CatCrew™, IAS has full time catastrophic adjusters that live and work throughout the year in the upper Midwest and Southeastern US.  With 23 years of adjusting property and casualty claims and over experience adjusting over 100 catastrophic storms, the combined resources of IAS and CatCrew are among very few organizations capable of managing the adjustment of or providing third party claims adminstration of tens of thousands of property claims each year.  IAS Mission is “To be the most progressive, quality-focused company providing insurance services”.

For more information or additional details, please go to IAS’ website at www.iasclaims.com

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