Presentation to Provide Consumer Insights from Recent Research and Perspective on Emerging Trends
WESTLAKE VILLAGE, Calif. (MMD Newswire) February 8, 2011 - -Stuart Greif, vice president and general manager of the global travel and hospitality practice at J.D. Power and Associates, will address attendees at the 2011 Car Rental Show, taking place March 8 and 9 at the Las Vegas Hilton.The hour-long presentation, at 10:45 a.m., titled "Rental Car Satisfaction Recovers-Now What?" will offer insights into how the economic recovery is playing out for rental car customers. Greif will share emerging trends and insights from research recently conducted by J.D. Power and Associates, as well as point to opportunities for rental car companies to better address customer "pain points." Greif will use examples from other industries to emphasize ways that rental car companies can learn and apply lessons to raise their performance and differentiate themselves.
As vice president and general manager of the global travel and hospitality practice at J.D. Power and Associates, Greif is responsible for customer satisfaction research in the travel practice, which includes the hotel, airport, airline and rental car industries.
Prior to joining J.D. Power and Associates in 2007, Greif was the director of planning and business development for the Information & Media segment of The McGraw-Hill Companies. Greif began his career with The McGraw-Hill Companies in 2002. He holds a bachelor's degree from Wesleyan University and an MBA from the Darden School of Business at the University of Virginia.
For more information about the 2011 Car Rental Show, please visit www.carrentalshow.com and www.autorentalnews.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor's, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.