Miami, FL -- November 30, 2007 -- One of the leading reasons for a fall in profit for most travel companies and department stores is the lack of customer satisfaction. Without proper Customer Satisfaction, the company cannot exist. Customer service, though a simple word, means a lot to Gailen David. With more than 30 years experience, Gailen David has earned the right to be called The Sky Steward, a guru of customer service and travel.  With his main focus on the customer, he knows “The power of happy”.  

From his start as a 10 year old boy booking flights, to his days as a steward on a plane, to his now successful and professional career, Gailen David has proven through experience and testimonials that he is the “very best”.  With such a title to uphold its no wonder he has come up with one of the most effective and efficient ways to train and staff employees to give customers that feeling of “happy”.

With his new program, JETSETIQUETTE, David is able to offer workshops, Corporate Etiquette Training and Speakers Camp; allowing him to work closely with company’s employee groups and individuals to show them that they make the difference and they can “fall in love with their customer service job”. JETSETIQUETTE empowers managers and front end employees with the interpersonal skills, knowledge, and insight needed to outclass, out serve and outshine the competition in every way!

Gailen David’s workshops, keynotes and events; boost morale, raise the level of professionalism, develop interpersonal skills, enhance on-the-job performance and ultimately work to increase market share for customer service-intense operations.  With his specialties being Curriculum Development, Training Techniques, Delivery Methodologies, Relationship Management, Customer Service Solutions, Motivational Speaking, Operations Management, Classroom Instruction and Video, and Collateral Material, it is a tough task to overlook what experience and knowledge he has gained over his many years of successful Customer Service Relations and training.

He is certified by The Protocol School of Washington to instruct attendees of his Corporate Etiquette Training classes on the proper ways to conduct international business as well as teaching the proper behavior to use in a dining atmosphere. These courses teach, but are not limited to, executing a proper introduction and handshake, table manners, eating styles, mingling, receiving protocol and much more.  Not only do these courses teach valuable lessons that can be applied to the work world, but they are also valuable tools to be used in regular every-day interactions and even confrontations.

David also offers Speakers Training Camp, a 2-day workshop that has been certified with SUCCESSWORKS. This camp teaches, but is not limited to; instructing attendees on how to master public speaking situations, overcome speaking fears, maintain correct posture, eye contact and physical gestures, how to handle questions and answer sessions, win over the crowd and how to correctly create a speech.

With this up to date teaching method David has proven time and time again that his method “really works”.  He is so dedicated to his customers that he is willing to travel world wide to introduce his customers to this one of a kind program.

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