FOR IMMEDIATE RELEASE

Media contact
Gailen David
The Sky Steward
(877) 759--7839
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Web: www.skysteward.com

Coral Gables, FL -- March 5, 2008 -- The phrase “friendly skies” is rarely heard these days.  Airline travel has become more of a battle to survive rather than an enjoyable journey.  Passengers see airline travel as a necessary evil, a mode of transportation to get them to and from their business or leisure destination.

Can you blame them?  From the check in process to the actual flight, airline travel has become a battleground that requires travelers to have a game plan for winning.  The recent death of an American Airlines passenger illuminates just how scary it has become for people to trust their fate to the unfriendly skies and those who are supposed to serve them.

Airline travel is in need of a serious altitude check! Sky Steward, Gailen David has been on the front lines and understands the pressures facing both travelers and airline professionals. “There are things which are out of our control, such as rising fuel costs and security measures, however we are in control of how we respond to these forces.  We are seeing passengers and airline front staff drawing a line in the sand and facing off with one another which makes the whole experience wholly unpleasant for everyone.”

David continues, “Staff and passengers are turning on one another rather than bonding together to improve the experience.  With the proper training, front line staff can lead the way in improving customer relationships and bringing fun and friendliness back to the skies.”

Airline professionals on the front line are quite frequently the center of attacks.  They are the face of the airlines and the only one with whom passengers interact.  Passengers may often arrive at the gate flustered or angered by the security check and ever changing airline policies.  Is it one carry on or two?  Is food available and free?  Will the flight be on time or delayed?  All of the uncertainties can make passengers downright angry.  By the time they arrive at the gate, they may take their frustrations out on undeserving staff members.

Sky Steward offers proven solutions to bring civility back to the once friendly skies.  Jetiquette customer training programs transform the way crew members think about and deliver customer service.  The dynamic, content rich workshops, seminars and training videos will wake up and shake up crew members and their attitudes about customer interaction. David explains the programs value in this way, “Our programs are about more than customer service training.  They offer a deeper insight into human relationships and equip people with communication skills that will improve their interactions at work, home and in life.  The result is not a list of service standards to be memorized but a whole new perspective and insight on creating authentic connections with the people we encounter.”

Travelers will also benefit from insightful Jetiquette tips that provide helpful hints to improve travel from the curb to the clouds.

To learn more about Sky Steward Programs for any customer service crew, visit www.skysteward.com .

About The Sky Steward
Seasoned airline professional, Customer Service Expert, and Author, Gailen David shares insights and real-life lessons that help drive results and increase market share in the travel and hospitality industry. He will have your audience laughing, crying and reconnecting with their passion for people.

Sky Steward speeches and seminars focus on Customer Service, Corporate Etiquette, Travel Etiquette, and Public Speaking. All programs can be customized for individual companies and organizations. To learn more about Gailen's programs, please visit www.skysteward.com .
 
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